Ladies Cut & Blow dry

Cancellation Policy

Payment Full payments for your appointment is taken on booking to secure your appointment. Payment can be made by card payment or BACS . Once payment has been received your appointment will be booked in and an appointment confirmation will be sent by email. Please check your junk box. A reminder will be automatically sent 2 days before your appointment, Bank transfer account information: Jenna Peddie Hair & Makeup - Sort 30-90-09 - Account 38382768 Cancellations- Excluding Weddings & Events Cancellations made 4 days prior to appointment – (excluding Saturdays and Sundays) Full refund will be given. Appointments cancelled less than 4 days prior to your appointment (weekdays only) 50% refund will be given. Appointments cancelled the day before appointment (week days only) 50% refund will be given. Appointments cancelled on the day of appointment the full agreed total is payable. No refund. Appointments on Saturdays and Sundays need to be cancelled 7 days prior to appointment to avoid charges of 50%. On the day 100% is payable and no refund will be given. WEDDINGS & EVENTS BOOKING AND CANCELLATION POLICY On Booking 50% of the total wedding/event day balance will be required. This is non refundable or transferable. Pamper parties will require full payment on booking. Cancellation policy for events will apply . When your deposit has been received, Your appointments will be booked in and you will receive your email confirmations. Your Booking is completed by signing a contract confirming all details of the wedding. The contract will confirm receipt of deposit, the total amount and when the date the final balance is due. The Remaining Balance will be due 30 days prior to the Wedding/Event. If The remaining balance is not paid in full on the agreed date, Your booking contract will become void and your Booking will become available for other bookings. Your Deposit will not be returned and the remainder of the balance will still be due. If you Book your wedding/event 30 days or less before the wedding/event date, the Full payment will be required on booking which will be non refundable.if you cancel. If you cancel your wedding/event 31 days or more before the wedding/event date the deposit only is payable. If you cancel 30 days or less before the wedding date , The Full Total Balance of your booking is payable and no refund of your deposit will be made. Please contact me by email, Until confirmation has been made by Jenna Peddie Hair & Makeup your booking is not yet cancelled. Additional treatments/clients may be added after the booking is completed but any changes making a deduction to the agreed total balance 30 days before the Wedding/Event date will require full payment. Any changes made to your booking up to 31 days before the Wedding/Event, which make a deduction to the total balance, deposit for those services will not be refunded. Changes made 30 days or less before the Wedding/Event date making a deduction to the agreed total – Full payment of the cancelled service will still be due on the agreed date. CANCELLATIONS & POSTPONEMENTS DUE TO COVID- 19 ( WEDDINGS & EVENTS) We understand that times are very uncertain at present and Jenna Peddie Hair and Makeup has done it's upmost to cater to the forced cancellations and postponements in 2020 and will continue to be as supportive as possible for 2021. This has however forced an adjustment to the flexibility of postponements and cancellations and so the following will apply to bookings forced to change due to national lockdowns & Tier systems or directly being affected by the virus. Forced postponements due to government national lockdown up to 31 days before your wedding , Complimentary transferal of wedding date . We will do our best to arrange the same therapist for your wedding/event where possible. Option to cancel the wedding booking. Deposit is non refundable , final balance will be wavered if booking is cancelled. Forced postponement due to Government national lockdown 30days or less before your wedding. Complimentary transferal of wedding date. We will do our best to arrange the same therapist for your wedding/event where possible. Full payment will be due should you choose to cancel not postpone. Changes made to your wedding booking date that are due to Covid -19 related restrictions E.G guest numbers limited or venue restrictions not favourable but not an enforced government lockdown or Tier system , A £50 fee will be charged to rebook to a new date . Should the original therapist not be available, we will do our best to arrange a replacement. If the changes are made 31 days of more before the wedding the option to cancel will be available, The remaining balance will be wavered but the deposit is non refundable . If the changes are made 30 days or less before the wedding day , The final balance will remain due on the agreed contracted date despite choosing to cancel.

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